Content on our website should be used as a guide only. While every effort has been made to ensure the accuracy of prices, specifications, images and information displayed on this site, we are not responsible for any error and reserves the right to accept or reject your offer for any reason, including without limitation, the unavailability of any product, an error in the price, image or the product description posted on this site, or an error in your order.
All stock availability representations are accurate to the last known stock level but are subject to change at any time. If for any reason we cannot supply a particular item for an order placed on our website, we will notify you as soon as possible.
Refund & Returns Policy
Change Of Mind or Order Placed in Error – If you purchase a product/s from One Stop Kids Party Shop and you change your mind, placed the order in error, added a product in error, or you do not use some of the products, we will in some cases offer a refund, you will need to pay for any return shipping charges and the items must not be opened so they need to be fit for re sale.
You must notify us of a faulty or damaged product immediately within 48 hours of it being discovered and before an event date you specify in our checkout process. If you do not specify a date of your event on your order, you must notify us of a Faulty or Damaged product within 7 days of your order. It will be at our discretion to provide a refund for products if your initial contact with us regarding an issue is after your event. It is our company policy not to provide a refund if we cannot easily and clearly confirm products have not been used.
You must keep evidence of the faulty product and the carton in which it was shipped until we advise on your requested refund or exchange. We will require a photo or video of the product and package for insurance purposes to prove the issue. If the photo or video is insufficient we may request additional photo’s or video’s. If you dispose of the item before we approve (or reject the claim), we reserve the right to reject your claim.
We will not provide a refund or replace a product that has been misused, mishandled or incorrectly installed or serviced. It is the responsibility of the customer to ensure that all instructions and advice or warnings given by the manufacturer, supplier, or us are followed.
The limit of the compensation for a faulty product will be the replacement or refund of that faulty product once it has been returned to us.
We reserve the right to inspect and test a product to determine if it is in our opinion faulty or damaged. It is at our discretion that we determine if an item is damaged or faulty.
The delivery time for a replacement product starts from when we confirm that we will replace your product and will then follow normal the same as if the product was being dispatched as a normal order. See shipping times for details however the may vary if we need to source the product for you in which case we will notify you of delays.
In the rare event that a product is Faulty or Damaged, please send a video of the Faulty product or image of the Damaged product to us within 7 days of originally notifying us of the issue. We may request that the product be sent back to us. If we require the product to be sent back to us and we find that the product is faulty we will provide a full refund (or we can send a replacement if you prefer). of the product and the shipping incurred for sending the product back to us. If the product is found to be in good working order, a refund will not be provided and you would be required to pay the shipping to have the product sent back to you.
It is your responsibility to ensure that defective goods are suitably packaged for return shipping and include all original packaging,
Order Issue – If you have any other problems with your order please contact us before your event date or within 7 days of receiving your order, whichever is the earlier date. If you contact us after this time we reserve the right to refuse a refund if we cannot adequatly prove an issue has occured.
Balloons & Decorations – If decorations are damaged or destroyed while they are in our care, we will gladly replace them at our cost (e.g. if a latex helium balloon pop’s while we are onsite decorating a venue, we will gladly replace it at no cost to you). We will not be held responsible for any costs caused either directly or indirectly as a result of decorations that become damaged or destroyed during or after they are in your care (or your venue’s care).
We will not be liable for any claim, injury, cost or liability (whether direct or indirect), loss of income, loss of profits, loss of contracts, loss of data or for any indirect or consequential loss or damage of any kind arising from use of our website,use of our products, use of our services, use of a third parties information, use of a third parties product, use of a third parties service and whether caused by tort (including negligence), breach of contract or otherwise.
Our maximum aggregate liability for any Product supplied to you whether in contract, tort (including negligence) or otherwise shall in no circumstances exceed the amount payable by you to us in respect of the Product(s) in question.